Frequently Asked Questions

This Agreement was last modified on 17th January 2025

Shipping Information

What Delivery Methods Are Available?

We offer two primary shipping options:
● Standard Delivery: Products will be delivered to your specified address within the estimated delivery timeframe provided at checkout.
● Pickup Point Delivery: You can choose to have your package delivered to a designated pickup point, where you can collect it at your convenience.

How Long Will it Take To Get My Package?

Delivery times depend on your location and the seller's location. On average:
● Local Deliveries: 2-5 business days. ● Interstate Deliveries: 5-10 business days.
Delivery timeframes will be clearly communicated during checkout.

How Do I Track My Order?

You can track your order through the following steps:
● Log in to your Payslashes account.
● Go to the "My Orders" section.
● Click on the tracking link provided for your order to view the real-time status and updates.
Alternatively, you may receive SMS or email notifications with tracking details.

Do I Need A Account To Place Order?

Yes, having an account on Payslashes is required to place an order. This allows us to provide personalized service, including order tracking, transaction history, and quicker checkouts in the future.

Other FAQ

We accept multiple payment options, including:
● Debit/Credit Cards (Visa, Mastercard, etc.)
● Bank Transfers
● Wallet Payments (via the Payslashes platform)

Prices are set by the sellers and are generally fixed. However, some sellers may offer discounts or promotional deals. You can contact sellers for inquiries about specific product pricing.

Yes, an electronic invoice will be sent to your registered email address once your payment is confirmed. You can also access it under the "My Orders" section in your account.

We work closely with sellers to ensure all listed products are genuine and accurately described. Sellers are required to disclose any defects, scratches, or damage before listing their products.

Yes, our platform allows buyers to contact sellers through a secure messaging system to inquire about products before purchase.

If there are any delays in delivery, you will be notified via email or SMS. Our customer support team is available to assist you with tracking and resolving any issues.